Education

This allows IT help desk engineers to provide a more efficient service. Launching a career in IT support is a great way to learn a broad range of fundamental skills that will propel you into other avenues of technology. It’s not only an entry-level career option, but it’s an area of tech that will help …

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But the main difference between a help desk and service desk is the scope of service provided. Lastly, as alluded to earlier, a help desk technician also needs to have personable communication skills and the required technical skills. An IT help desk’s main function is to enable business processes by providing integrated support. The support …

How to become a help desk support professional Read More »